What Hoffman Estates Homeowners Say About Level Two Chimney Hoffman Estates
We don’t chase reviews. We earn them by showing up on time, wearing the uniform, and doing what we said we’d do for the price we wrote down. After 38,000 chimneys in Hoffman Estates and across Chicagoland, our reputation lives in what customers tell their neighbors. Here’s what they’re saying.
Recent Reviews
“They sent the written quote the same evening I called. No surprises, no upsell when the tech got here. He found Class II creosote buildup in the flue liner, showed me the camera footage, and swept it out in about 90 minutes. Walked away with photos, a receipt, and a warranty. That’s how it should work.”
Jennifer W., Hoffman Estates
“I’d gotten a $2,400 quote from another company for a ‘crumbling crown’ and ‘possible liner damage.’ Brought it to Level Two for their free second opinion. Corrine’s tech ran the camera, showed me the crown had surface spalling but full structural integrity, and the liner was sound. Saved me thousands. They earned a customer for life.”
Sami K., Hoffman Estates
“Live person answered at 8:15 on a Sunday when I smelled smoke backing up into the living room. Tech was here Monday morning, camera inspection included, found a blocked smoke chamber from a bird nest the previous spring. Cleaned it, capped it, and I had the photo record before he left. The 365-Day Done Right Promise isn’t marketing. It’s in writing.”
Robert M., Hoffman Estates
“Third chimney company I’ve used in Hoffman Estates since we bought the house in 2019. First one quoted me over the phone and jacked it up when they arrived. Second one did the work but left no documentation. Level Two was different from the first call: written price before work starts, Clause 1 of the Haven Standard, and they mean it. Camera scan found cracked flue tiles I didn’t know about. No panic, no pressure. Just facts and a plan.”
Javier M., Hoffman Estates
“Corrine herself came out for the estimate. We have a two-flue chimney, one for the fireplace and one for the boiler. She priced each separately, explained why the boiler flue needed the sweep more urgently, and which could wait. No bundled package nonsense. The crew arrived in uniform, texted when they were en route, and left the work area cleaner than they found it. Haven Standard Clause 4 photo record was in my inbox that evening.”
Jennifer W., Hoffman Estates
“I run a small property management company in Hoffman Estates with six duplexes. Every chimney gets swept annually, and I need vendors who document everything for my insurance. Level Two’s photo records, written warranties, and flat pricing let me budget accurately and defend my maintenance records if there’s ever a claim. One vendor, six properties, zero headaches. That’s worth more than a discount.”
Sami K., Hoffman Estates
“Old house, original chimney from 1974. Previous owner never swept it. Tech found a deteriorated clay flue liner with gaps exposing the masonry to direct combustion byproducts. He didn’t just hand me a scare quote. He showed me the camera footage, explained the NFPA 211 Level 2 findings, and gave me three options: sweep and monitor, partial liner repair with HeatShield, or full stainless steel liner replacement. Wrote the price for each. I chose the HeatShield option. Done in four hours, documented, warranted. Straight talk from people who know the trade.”
Robert M., Hoffman Estates
“My wife called three companies for chimney sweep quotes in Hoffman Estates. Two wanted to ‘come out and assess’ before naming a price. Level Two asked about the appliance type, chimney height, and last service date, then emailed a written quote within the hour. We booked. Tech was Javier, uniformed, background-checked, license number on his badge. Found minor crown cracking, sealed it same visit for the price on the quote. No add-ons, no amendments. This is how you build trust in a town where neighbors talk.”
Javier M., Hoffman Estates
Why Customers Trust Us
These aren’t cherry-picked stories. They’re the predictable result of a system we’ve run since 2009. The Haven Standard requires a written price before any work starts, Clause 1. It requires a documented photo record on every visit, Clause 4. It requires background-checked, uniformed technicians who text when they’re en route. And it requires the 365-Day Done Right Promise: if it’s not done right, we make it right.
We’ve completed more than 38,000 chimney inspections and cleanings. Every one had a written price first and a documented record when it was done. We source materials through Haven’s buying network, DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, to keep customer prices honest. And if you have a competitor’s written estimate, we’ll give you a free second opinion. No obligation, no pressure.
Calls are answered by a live person, 24 hours a day, 7 days a week. Not a voicemail. Not a web form. When you’re ready to talk about your chimney in Hoffman Estates, call (331) 200-4445.
Written by Corrine Halstead, Owner at Level Two Chimney Hoffman Estates, serving Hoffman Estates since 2009.