Our Guarantee & Warranty - Level Two Chimney Hoffman Estates

The Level Two Chimney Hoffman Estates Guarantee

We stand behind every chimney we touch in Hoffman Estates. Since 2009, we’ve completed more than 38,000 inspections and cleanings, and we’ve put every single one in writing before a brush ever touched a flue. Our guarantee isn’t a feel-good slogan stamped on a truck. It’s the Haven Standard, a set of operating clauses we’ve followed from day one, and it means your job gets a written price, a written scope, a written warranty, and a documented photo record before anyone leaves your driveway. If we don’t get it right, we make it right. That’s the 365-Day Done Right Promise, and it’s Clause 1 through Clause 4 in action, not marketing fluff.

Call (331) 200-4445

What’s Covered

• Workmanship on every repair and installation. If a chimney cap we installed leaks, a liner we seated pulls, or a crown we poured cracks from our labor within 365 days, we come back and fix it at no charge. No diagnostic fee, no trip charge, no argument about whose fault it was.
• Parts and materials sourced through Haven’s buying network. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield products because we’ve vetted their performance in Hoffman Estates freeze-thaw cycles. If a part fails due to manufacturer defect, we handle the warranty exchange and reinstall at our cost.
• Cleanup that leaves your home cleaner than we found it. Chimney work is dirty by nature, but your living room doesn’t have to be. We lay protective sheeting, run HEPA vacuums, and bag debris before it crosses your threshold. If we track soot through your hallway, we clean it on our time, not yours.
• On-time arrival with a named technician. You get a text when your tech is en route, a uniformed crew member with a background check on file, and a license number you can verify. No mystery subcontractors, no “someone will be there between 8 and 5.”
• Honest pricing with zero bait-and-switch. The written price we give you before booking is the price you pay. If we find something unexpected during the NFPA 211 Level 2 camera inspection, we show you the footage, explain the options, and get your signature on a revised scope before adding a dollar. Haven Standard Clause 1 requires it.

Our Satisfaction Promise

If you’re not satisfied, we don’t consider the job closed. Here’s how it works: call us at (331) 200-4445 or tell the technician before they leave. We’ll schedule a return visit within 48 hours, review the photo record from your original service, and identify where we missed the mark. Sometimes it’s a creosote deposit we didn’t fully clear from a smoke chamber bend. Sometimes it’s a mortar joint we should have flagged for repair but didn’t explain clearly enough. Whatever it is, we fix it. If we can’t make it right to your satisfaction, we’ll refund the service portion of your invoice. No escalation to a corporate office, no “let me check with my manager.” Corrine Halstead, Owner, personally reviews every satisfaction complaint that isn’t resolved on the first callback. We’ve been in Hoffman Estates long enough to know that a homeowner who feels burned tells three neighbors. A homeowner who gets a straight fix tells six.

Before

After

Licensed & Insured Backing

Every guarantee we make sits on top of real credentials you can verify. We’re state-licensed and carry full insurance and bonding, which means if the unlikely happens, your property and our crew are both protected. That’s not abstract peace of mind. It’s the difference between a technician who can afford to admit a mistake and one who disappears because they’re working uninsured. Our license number appears on every page of this site, every written estimate, and every technician’s paperwork. In Hoffman Estates, where village codes require specific clearances for wood-burning installations and gas liner terminations, licensing isn’t a formality. It’s proof we know the local requirements and can pull the right permits when a rebuild or liner installation crosses into regulated work. Insurance and bonding back our 365-Day Done Right Promise with actual resources, not just good intentions. When we say we’ll make it right, we have the coverage to do so.

What You Walk Away With

Every visit ends with documentation, not a handshake and a hope. You get:

• A written scope of work, signed by you and the technician, before any work begins
• A written price, itemized where applicable, with no blank lines or “TBD” entries
• NFTA 211 Level 2 camera inspection footage, stored in your file with date stamp
• A documented photo record of condition before and after, per Haven Standard Clause 4
• A written warranty card with the 365-Day Done Right Promise and our direct line: (331) 200-4445

These documents live in our system and in your hands. Five years from now, when you sell your Hoffman Estates home and the buyer’s inspector asks about the flue liner, you’ll have dated proof of its condition and any work performed.

Free Second Opinion Guarantee

Bring us any competitor’s written estimate for chimney repair, liner installation, or rebuild work in Hoffman Estates. We’ll inspect the same conditions with our camera, show you what we find, and give you our written scope and price. There’s no charge for the second opinion, no pressure to choose us, and no badmouthing of the other company. We’ve been doing this since 2009, and we’ve learned that some estimates are genuinely fair, some miss critical scope, and some quote work that can safely wait a season. You’ll know which category yours falls into because we’ll show you the creosote buildup, the liner gap, or the crown spalling on camera, then explain what it means for your safety and your budget.

The Haven Standard: Where Our Guarantee Lives

The Haven Standard isn’t a document we dust off for complaints. It’s how we train technicians, structure calls, and price jobs. Clause 1: Have it in writing. Clause 4: Document everything. The 365-Day Done Right Promise sits between them as the accountability mechanism. Corrine Halstead built Level Two Chimney Co. on these clauses in 2009, and we’ve applied them to all 38,000-plus jobs since. Independently owned and operated means we answer to our customers in Hoffman Estates, not a distant board. The guarantee is only as good as the people who honor it. Ours have been honoring it for sixteen years.

Written by Corrine Halstead, Owner at Level Two Chimney Hoffman Estates, serving Hoffman Estates since 2009.